# User support via RAG

- Agency: plaiades (Hack Score 36/100, https://hackgency.com/agency/plaiades)
- Year: 2025
- Sector: Service public
- Budget range: 10 à 25 k€
- Live: https://demo-izly.plaiades.fr/

## Problem

The Crous face a high volume of support tickets, even though many of them could be resolved by AI when provided with the right technical context.
## Solution

The Izly support chatbot provides instant answers to technical issues. Deployed across Île-de-France in 2025, it rolls out nationwide in September 2026 to cover over 2 million potential users.
## Results

- 10000 unique AI conversations
- 3 à 6 mois human handling time saved
- 98% user satisfaction rate

Source: https://hackgency.com/agency/plaiades/projets/assistance-usager-par-rag
Directory: https://hackgency.com (independent ranking of AI, automation and no-code agencies; public Hack Score /100, verified reviews, no paid placement)