CHATBOTSE-COMMERCE · 2025 · BUDGET 3 À 10 K€
E-commerce chatbot answering on live stock
MAIN MEDIA
MEASURED RESULTS
71%
autonomous resolution
-45%
support tickets
+9%
assisted conversion
THE PROBLEM
80% of support questions were about availability and delivery.
THE SOLUTION
Assistant plugged into stock and carrier tracking, human escalation on complaints.
STACK AND TOOLS
THE CLIENT SAYS
“Le workflow tourne depuis 6 mois sans incident. La documentation est le vrai plus : chaque nœud est expliqué, on peut modifier sans casser.”
Sophie Lambert · Directrice marketing, Karta✓ VERIFIED REVIEW · RATED 4.7/5 · READ THE FULL REVIEW