AI AGENTSSAAS · 2025 · BUDGET 10 À 25 K€
Level-1 support agent on 8,000 monthly tickets
MAIN MEDIA
MEASURED RESULTS
62%
tickets solved without a human
4 min
median response time
+18
CSAT points
THE PROBLEM
Support drowned in repetitive tickets, 2-day average response time.
THE SOLUTION
AI agent plugged into the knowledge base, autonomous resolution of simple cases, documented escalation.
STACK AND TOOLS
THE CLIENT SAYS
“Le workflow tourne depuis 6 mois sans incident. La documentation est le vrai plus : chaque nœud est expliqué, on peut modifier sans casser.”
Sophie Lambert · Directrice marketing, Karta✓ VERIFIED REVIEW · RATED 4.7/5 · READ THE FULL REVIEW