Level-1 support agent on 8,000 monthly tickets
Support drowned in repetitive tickets, 2-day average response time.
AI agents that own real business processes, with human supervision.
About
Nébula IA designs AI agents for support, back office and outbound. Every agent ships with a precise scope, human escalation rules and decision monitoring.
The method: a pilot on one high-volume process, quality metrics defined before production, then progressive scale-up.
Usual stack: OpenAI, LangChain. Agents are delivered with versioned prompts, tests and their own dashboard.
FOUNDED IN
2021
TEAM
4-10
OFFICES
Lyon
MODE
Remote
Level-1 agent with human escalation and decision monitoring.
From 6 000 €
Document processing, data entry and automated reconciliation.
From 5 000 €
Support drowned in repetitive tickets, 2-day average response time.
Dozens of daily contracts to check and enter into the CRM, error-prone.
3 reviews · 100% verified
Pierre Vasseur · CEO, Loomis Studio
MAY 2026 · ✓ VERIFIED COLLABORATION
“Le pilote a convaincu la direction en 3 semaines. Le passage à l'échelle s'est fait sans mauvaise surprise de coût.”
Ines Robert · Ops Manager, Charly & Co
MARCH 2026 · ✓ VERIFIED COLLABORATION
“Bon niveau technique et vulgarisation claire pour les équipes métier. On a signé un contrat de maintenance dans la foulée.”
MINIMUM PROJECT BUDGET
6 000 €
DAILY RATE RANGE
600 - 900 €
BILLING
AUTO-GENERATED SUMMARY · Across the 2 documented projects: Customer support agent from 6 000 €, Back-office agent from 5 000 €.
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